1. Scope
This Refund Policy applies to paid Assessly assessments, report upgrades, wallet-based purchases, and other digital services purchased through Assessly unless a separate written agreement applies.
Because Assessly provides digital assessment access and report generation, refund eligibility depends on whether access was delivered, whether an attempt or report was used, and whether a verified technical or payment issue occurred.
2. Refunds we may approve
- Duplicate payments for the same assessment, report, wallet top-up, or service.
- A successful payment where access was not granted because of a verified platform issue.
- A paid report or assessment that could not be delivered because of an error on Assessly's side and could not be reasonably resolved.
- A payment marked successful by the bank or payment provider but not reflected in Assessly after verification.
- Any other case where Assessly determines that a refund is fair based on payment records, service usage, and support review.
3. Cases that are usually not refundable
- Completed assessments where the user submitted responses and received access to the assessment outcome or report flow.
- Generated reports, personalized reports, compatibility reports, consolidated reports, or downloadable report files that were successfully made available.
- Purchases made by mistake after access was granted and the assessment or report was used.
- Dissatisfaction with assessment questions, report interpretation, score, recommendation, or generated insight when the service was delivered as intended.
- Failure to complete an assessment because of user-side device, browser, internet, battery, notification, or permission issues.
- Payments made through an organization, institution, or third party where that entity controls billing or reimbursement.
4. How to request a refund
To request a refund, contact Assessly support through the available support channel and include enough details for verification.
- Registered email address or phone number used on Assessly.
- Assessment, report, wallet, or transaction details.
- Payment date, amount, payment method, and payment reference where available.
- A short explanation of the issue and any screenshots or bank/payment provider confirmation.
5. Review and processing time
Refund requests are reviewed against Assessly records, payment provider records, access logs, attempt status, report status, and support history.
Approved refunds are usually initiated within 7 to 10 business days after approval. The final credit timeline depends on the bank, card network, UPI provider, wallet provider, or payment gateway.
6. Wallet credits and partial refunds
Where applicable, Assessly may provide a wallet credit, replacement access, report regeneration, or partial refund instead of a full refund. The option offered depends on the issue, usage status, and payment records.
7. Failed, pending, or reversed payments
If a payment fails but money is debited, the bank or payment provider may automatically reverse it. Such reversals are controlled by the payment provider and may take several business days.
If the amount is not reversed within the provider's expected timeline, contact support with the payment reference so we can help verify the status.
8. Chargebacks and disputes
If you raise a chargeback or payment dispute with your bank or payment provider, Assessly may pause direct refund handling while the dispute is active. We may submit transaction, access, and service delivery records to the payment provider as part of the dispute process.
9. Policy updates
Assessly may update this Refund Policy from time to time. The version published on this page applies from its stated last updated date unless otherwise required by law or a separate agreement.
10. Contact
For refund questions, contact the Assessly team through the contact details published on the website or through your account support channel.